As a visitor, you never know what to expect when you’re planning to enter a model shop facility. My first visit to KiwiMill I had no clue what to be ready for. I predicted there would be a couple of machines around, surrounded by workers wearing goggles sawing away at pieces of wood. Maybe you imagine an assembly line of drone-like workers painfully going through the motions of a day’s work. What I saw was much different from what I expected.

I attended one of the group meetings, where the crew discussed things like job offers, budget, deadline, and the tools that might be required for future jobs. Even though you might not understand all the words that these model makers use during meetings, you can see that they get down to every last detail, and that it’s fundamental for this crew to go over every detail, because they know that it’s all important.

I got to participate in packing up some of the models that the crew had created. Wrapping things in bubble wrap, gluing foam into boxes, and then taping them up doesn’t seem like a very hard job to do. Even though it may not be, you can see that the crew puts effort into making even their packages look presentable for their customers.

Every model maker is different: All model makers specialize in something. Something that they are the best at. Don’t get me wrong, that doesn’t mean that they can’t do things that others can do, because they can. It just means that when there’s a job that focuses on a specific specialty, the boss will call on the expert to help by teaching others.

Overall, I learned a lot of things about model makers. I learned about their business world. I learned that they are very precise with their work, and do everything in their power to please their customers.

From what I’ve seen I think that all model making companies could take some tips from KiwiMill.

– Sam Symes, age 13.